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1. What is the deadline to call to arrange for travel?

The deadline is Noon the day before your needed travel day.  

2. How do I sign up for the EDTAP Program?

 Fill out the EDTAP Program From on the ART webpage.  Turn it into the  ART office. You will need to bring your unexpired State issued Identification with your current address.  Need help with this?  Call us at 910-895-1313.

3. Where does Area of Richmond Transit operate?

We work travel in and around the Richmond County, NC area.  We do have routes and costs on the ART webpage.  Check out the price guide for destinations and cost.   

4. How much does it cost to ride Area of Richmond Transit?

Check out the price guide on the webpage for destinations and prices.  

5. When is Area of Richmond Transit open?

Office hours are Monday-Friday 6am to 6pm. Buses run from 4am to 5pm Monday-Friday. We will follow the local government for all holiday closings.  

6. Is Area of Richmond Transit handicap accessable?

Absolutely!  We have multiple buses with wheelchair lifts and all vans are ADA friendly.  When you call please let us know that you need the wheelchair lift.  

7. How do I request an ADA reasonable modification?

Please call us! (910) 895-1313 (TTY 800-735-2962) or email us at melissa.williams@richmondnc.com. 

8. If I have a complaint who do I talk to?

Call 910-895-1313. 

9. How do I change my home address with Area of Richmond Transit?

Please call 910-895-1313. . If you are a Medicaid customer, please call Medicaid Transportation at 910-997-8445.

10. When can my transportation show up to pick me up for my appointment?

ART buses can show up ONE HOUR  before your appointment. If you are a Medicaid customer, ART buses can show up ONE HOUR before your appointment.